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FOIRE AUX QUESTIONS

  • Should I book my visit online before going to the museum?
    Online booking is not mandatory to access the museum. You can buy your tickets at the museum cash desks on the day of your visit. To book your tickets online: citedutrain.com/billetterie
  • What are the payment options available ?
    It is possible to pay for your ticket at the museum cash desks by bank card, bank cheque, cash, holiday vouchers and Vitrines de Mulhouse vouchers. More info at citedutrain.com/tarifs
  • Can I get a refund for a ticket?
    The sale of entrance tickets or services is considered to be the sale of services and leisure activities and does not entitle you to any withdrawal period. Tickets are neither refundable nor resalable. Nevertheless, when buying your tickets online on our site, buyer cancellation insurance is offered. Optional and optional, it insures you against being unable to use your tickets on the chosen day. So you can get: a full refund if you encounter an impediment covered by the contract (transport, professional reason, accidents, medical problem, see all conditions) a significant partial refund (70%) in all other cases Reimbursement is fast (72 hours) and can be activated in a few clicks.
  • Can we benefit from reduced rates?
    YES. La Cité du Train applies reduced fares upon presentation of valid proof: Job seekers Disability card holders, with an accompanying person, Students up to and including 26 years old, Railway workers + spouse (Pass Carmillon) Bearers of a ticket purchased in one of the M2A partner sites More info at citedutrain.com/tarifs
  • I am coming with friends, can we benefit from the group rate?
    Unfortunately not, because a group is a set of at least 20 people belonging to a community (school, leisure center, works council, association, tourism professional, etc. ). Groups formed by individuals who came in large numbers (individuals and families) do not belong to this category of visitors. More info at citedutrain.com/groups-adults
  • We are a group, do we need to book in advance?
    It is not necessary to book if you wish to take a self-guided tour. However, this is mandatory for guided tours. Book your group visit at citedutrain.com/groups
  • Does the museum offer combined tickets with other museums or associations?
    Extend your visit to the Electropolis Museum (opposite the Cité du Train) and become an expert on the history of electricity. Want to go for a ride aboard a real steam train, just 15 minutes from the museum? This is possible with the combined ticket set up between the Cité du Train - SNCF Heritage and the Thur Doller Alsace Train! Information and rates in our section Rates.
  • Is entry to the Cité du Train free for those under 26?
    NO. However, the Cité du Train is free for children under 4 years old. As the museum is private, it does not apply this specific system to national museums. A reduced rate is nevertheless applied to students up to and including 26 years old (11€ instead of 14€) More info at citedutrain.com/tarifs
  • What are the opening days and times of the museum?
    The museum is open every day of the year (except December 25) January to March: 10am-5pm April to October: 10am-6pm November to December: 10am-5pm Please note that the outdoor area of the museum (Panorama Ferroviaire) closes 30 minutes before the museum's closing time. More info at citedutrain.com/schedules-and-access
  • How long does it take to visit the Cité du Train?
    Due to its size (3 exhibition spaces, 60,000m²), we advise you to devote at least 2 hours to visiting the museum. It is of course possible to spend more time there since entertainment is offered throughout the day. See the museum's exhibition spaces You can also combine your visit with that of the Electropolis museum, 50 meters from the Cité du Train. More info at citedutrain.com/tarifs
  • Do you have a map of the museum available?
    You can consult the map of the museum here. A paper copy is given to you free of charge at the entrance to the museum.
  • Is it possible to exit and enter several times in the same day with my ticket?
    In order to facilitate flow management and minimize queues, every exit from the museum is final.
  • Are there games or entertainment for children?
    To introduce your children to the Cité du Train, the museum offers them a set of free activities throughout the year (games booklet available on request at reception, riddle hunts on the SAM! mobile app, rolling railway animations.. .) More information on visit aids
  • Can we visit the interior of the exhibited trains?
    Certain materials on display can be visited freely. This is the case of a passenger car and a metro motor car in the Parcours Spectacle as well as a steam locomotive driver's cab platform in Les Quais de l 'History. The rest of the materials on display are not freely accessible during your visit for conservation, accessibility and security reasons. You can nevertheless discover the interior of some of them. between them through our SAM mobile app! and virtual reality tours offered there. More information on visit aids
  • Does the museum have parking?
    Ample parking is available in front of the museum (free but not guarded).
  • We are coming as a group with a coach, is there suitable parking?
    A free car park with several spaces allows you to park without having to make a reservation. This car park opposite the entrance to the museum, near the Electropolis museum.
  • Can we come with a motorhome?
    Yes, it is quite possible to park your motorhome in the museum car park during its opening hours. Outside the opening hours of the museum car park, spaces in the immediate vicinity can be used.
  • What are the means of public transport to come to the museum?
    The Cité du Train is located 5 minutes from downtown Mulhouse, 30 minutes from Colmar, Belfort and Basel, 1 hour from Strasbourg. Find out more about Mulhouse and its agglomeration ​​ By tram: line 3, stop "Museums", direction Lutterbach or Thann (< span style="color: #009aa6;">check opening times) By bike: Cycle route EuroVelo 6 By car: A35 and A36 motorways, Mulhouse Dornach exit By train: TER, TGV Est & Rhin-Rhône, Mulhouse station (< span style="color: #009aa6;">buy tickets) By plane: Basel-Mulhouse-Freiburg airport.
  • What hotels are nearby?
    Various hotels are located near the museum: Hotel** Ibis Budget Mulhouse Dornach, at 600 meters Hotel*** Kyriad Lutterbach, at 1km Hotel**** Holiday Inn Mulhouse Dornach, 1.6 km Hotel *** La Maison Mulhouse Center, 4 km
  • Is the museum accessible to people with reduced mobility?
    People with reduced mobility can move around the museum. Some train interiors, visible from platforms, are however not accessible. The museum also has adapted toilets.
  • Are animals allowed in the museum?
    With the exception of guide dogs for the blind or assistance accompanying people with motor or mental disabilities, pets are not accepted on the property. ​
  • Is the museum covered?
    The Cité du Train offers three areas to visit. Two of them are covered ("Le Parcours Spectacle" and "Les Quais de l'Histoire"), the third is outside ("Le Panorama Ferroviaire"). More info in our section Discover
  • Is it possible to take photos or film?
    YES. The use of camera or video camera is authorized inside the museum when the images taken are for private use. Use of our logo is prohibited without prior written permission from us. The same goes for the capture of images where museum staff would appear. Any filming or professional photo shoot must be subject to prior authorization from the Cité du Train, an agreement and the payment of a fee. Contact Us
  • Can we eat in the museum?
    The Cité du Train has its own restaurant ("Le Mistral"), right in the heart of the museum. You can enjoy burgers, cooked dishes, but also regional recipes in a unique atmosphere, in the middle of railway photos and train models. Finally, several picnic areas are available on the outside of the museum. However, it is forbidden to eat in the exhibition halls. For more information, see “Restore”.
  • Can I eat or have a picnic inside the museum?
    In high season, picnic tables are available in the outdoor area of the museum (Panorama Ferroviaire).
  • Can we smoke in the museum?
    Smoking is not permitted inside the museum. However, in outdoor areas (Panorama Railway, restaurant terrace), it is allowed. The ban on smoking inside the museum also applies, as a precautionary principle, to electronic cigarettes.
  • Is it possible to organize events at the Cité du Train?
    YES. To find out about available spaces and our rental rates, go to the section Privatisation
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